Privacy Policy

At Eco Paper Cups, we are committed to maintaining the trust and confidence of our website visitors and customers. This Privacy Policy explains when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

1. Information We Collect

We collect information about you when you fill out forms on our website (such as quote requests, sample orders, or newsletter sign-ups) or get in touch with us via phone, email, or WhatsApp. This information may include:

• Your name and job title
• Company or café name
• Email address and telephone number
• Delivery and billing address details
• Artwork files or branding designs you choose to upload

2. How We Use Your Data

We process your information to fulfil our service commitments to you. The primary ways we use your data include:

• Preparing and delivering custom price quotes for branded cups
• Dispatching requested sample cup packs to your business
• Manufacturing and delivering your printed cup orders
• Sending updates regarding product changes, eco-materials, or special offers (if you have opted into our newsletter)
• Addressing customer service questions, technical specs, or design queries

3. Data Retention & Protection

We retain your personal data only as long as necessary for the purposes set out in this policy. We take the security of your business and personal data seriously and use appropriate administrative, technical, and physical security measures to protect your details from unauthorized access, misuse, or alteration.

4. Sharing of Information

We do not sell, rent, or trade your personal details with third parties for marketing purposes. To complete order transactions, we may share relevant data with trusted service providers, including:

• Manufacturing partners and production facilities in the UK
• Courier and freight delivery companies to dispatch your orders
• Secure payment processing platforms

5. Your Legal Rights

Under the UK General Data Protection Regulation (GDPR), you have the right to request access to the personal data we hold about you, request corrections to incorrect data, or request the deletion of your personal details. If you wish to make a data access request, please contact us at info@ecopapercups.co.uk.

6. Cookies & Analytics

Our website uses cookies to improve your user experience and collect anonymous traffic statistics via website analytics platforms. You can configure your browser settings to reject cookies, though this might affect how some parts of our site function.